Contact Support

To us customer satisfaction is paramount.

If you have any concerns with our service please contact us using our support address and our support team will be with you shortly.

If your video conferencing call does not connect, please check the following before contacting MNS support:

1. Try to call echo@medianetworkservices.com and see if you get back audio and video of yourself.
   If that doesn’t work, reboot the codec and try again. If that still doesn’t work, please check your local network connection and ask your local IT department about recent firewall changes.
   Please note down error messages on the codec screen.
2. If the call to echo@medianetworkservices.com works, your codec is not the source of the problem. Have your called target reboot the codec, check her local network connection and ask IT for firewall changes. Please note down error messages on the remote codec screen.
3. If you have VCS login or similar, please check the registration status/history, call history and logs to pinpoint the source of the problem and the time when it first occurred.